Account Analyst - DatapointPOS Inc
· Performed technical
and analytical support to customers experiencing issues with Point-of-Sale (POS) software system, requiring critical thinking
to maintain applications and networks
· Provided
conflict resolution daily among management and venders
· Mapped
network drives to enable communication between POS systems
· Executed
file sharing capability between POS terminals for credit card transaction
functionality
· Conducted data
file recovery and repairs pertaining to our POS systems, E-commerce, and CRM
(Customer Relationship Management)
February 2013 - November 2013; March 2015 - October 2015